Refund Policy

Last updated: August 17, 2026

BeforePaws is a digital, made-to-order product. We want the policy to be clear before you purchase.

Eligible Cases

Contact us within seven days of purchase if payment was captured but the complete Memory Pack was not delivered because of a technical failure, the ZIP cannot be downloaded, the order was duplicated, or the delivered pack contains materially fewer than the promised files and we cannot repair it.

We will first try to restore the download, complete the missing delivery, or provide a regeneration. If we cannot do so within a reasonable time, we will refund the affected purchase to the original payment method.

Cases Normally Not Eligible

A refund is normally not available solely because an AI-imagined result differs from the unknowable real appearance of the pet as a baby, or because of a change of mind after the full high-resolution pack was delivered. The four free previews and one included regeneration attempt exist to reduce this risk. This does not limit mandatory consumer rights.

How to Request Help

Reply to the PayPal or BeforePaws purchase receipt, or email support@beforepaws.com. Include the payment identifier and private memory link, but do not send card details. Approved refunds are sent to the original payment method; access to paid downloads is revoked when a refund or payment reversal is verified. Processing time may vary.